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Post by toommmm on Feb 11, 2017 14:53:33 GMT 1
I don't get to experience this mess that often as none of the Tiger ticket machines accept my Mcard (every single other company does), it always reads card error, sometimes it has done that for every person getting on the bus with a smartcard and the driver lets them on anyway knowing that their equipment is faulty. It's the same in SY they don't accept the TravelMaster or Stagecoach smart cards the reader just does nothing when they're put on
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Post by westyorkshirebus on Feb 21, 2017 20:17:46 GMT 1
I wonder if they are planning to update their website with the new timetables any time soon?
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Post by gooderson1 on Feb 22, 2017 9:10:06 GMT 1
If it's a particular timetable you need then current one's are available on the W.Y. metro site.
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Post by deerfold on Feb 22, 2017 10:33:55 GMT 1
If it's a particular timetable you need then current one's are available on the W.Y. metro site. But if customers see a timetable on their site they'd expect them to be right. Especially as the current Barnsley timetables are up. I tweeted them on Monday about this but got no response.
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Post by gooderson1 on Feb 22, 2017 13:54:54 GMT 1
I appreciate your comments but the same also applies to other operators. TLC Travel for example who have not even posted the routes they operate in the Hudderfield area and they took those services over sometime ago. It costs a lot in time and money to keep websites upto date.
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Post by deerfold on Feb 22, 2017 15:57:13 GMT 1
I appreciate your comments but the same also applies to other operators. TLC Travel for example who have not even posted the routes they operate in the Hudderfield area and they took those services over sometime ago. It costs a lot in time and money to keep websites upto date. And if they're not going to keep them up to date they're better to just refer you to Metro than having out of date timetables.
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Post by Deleted on Feb 22, 2017 17:19:56 GMT 1
That is a bit of a surprise. An elderly friend of mine had cause to complain about a driver earlier this year. She sent an e mail to YT which was ignored. She then sent the same e mail to Arriva customer services and quickly received a reply stating that "Yorkshire Tiger are not part of the Arriva Group. You need to contact the company direct". I hope folk do not get the same reaction now. Perhaps the recent heavy fine imposed by the Traffic Commisioners have caused someone higher up in the Arriva management to "take an interest" I very much doubt it, the whole operation looks awful, dirty damaged buses, uncaring staff and as you say a shocking customer service ethos, certainly a far cry from the start off. If anyone in AY reads these blogs it can't go unnoticed or is a case of just ignoring it, Arriva has never managed to run anything they've bought successfully as a stand alone business look at Wardle Travel and Tellings Golden Miller a group to name but two. i suspect it won't be long before another visit to the TC happens!!!!!
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Post by westyorkshirebus on Feb 22, 2017 20:46:03 GMT 1
I appreciate your comments but the same also applies to other operators. TLC Travel for example who have not even posted the routes they operate in the Hudderfield area and they took those services over sometime ago. It costs a lot in time and money to keep websites upto date. Regardless of that if you can't keep the timetables up to date, then they shouldn't feature at all, and instead should just point to the Metro site. Even if you assume the web guy at Yorkshire Tiger is on holiday, and they probably don't have cover, a message should be displayed saying timetables are out of date, or the links for any out of date ones could be removed. Displaying them with no notification they are wrong is not excusable.
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Post by www.buseireann.ie on Feb 22, 2017 21:08:51 GMT 1
Slightly off topic but Metro themselves aren't that great at having up to date timetables, whilst looking for a timetable in Huddersfield bus station recently, I saw a number of 2014 versions of the 351/2/X50 South Pennine services stacked in front of the current version. Not a big thing some may say but timetables in this booklet changed significantly last year with extra buses added on some routes and major revisions on others such as the withdrawl of Marsden local 939 bus showing in the 2014 version, clearly someone seeing this timetable booklet will take it as gospel it's the current times and will be more than a bit annoyed when a bus they wait for doesn't turn up.
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Post by northerner on Feb 22, 2017 21:21:12 GMT 1
i suspect it won't be long before another visit to the TC happens!!!!! There's other operators in West Yorkshire where the Traffic Commissioner needs to be visiting! When I've used Tiger I've found them to be amongst the better operators although I only use the 757
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Post by stuartfillingham on Feb 22, 2017 21:58:25 GMT 1
That is a bit of a surprise. An elderly friend of mine had cause to complain about a driver earlier this year. She sent an e mail to YT which was ignored. She then sent the same e mail to Arriva customer services and quickly received a reply stating that "Yorkshire Tiger are not part of the Arriva Group. You need to contact the company direct". I hope folk do not get the same reaction now. Perhaps the recent heavy fine imposed by the Traffic Commisioners have caused someone higher up in the Arriva management to "take an interest" I very much doubt it, the whole operation looks awful, dirty damaged buses, uncaring staff and as you saya shocking customer service ethos, certainly a far cry from the start off. If anyone in AY reads these blogs it can't go unnoticed or is a case of just ignoring it, Arriva has never managed to run anything they've boughtsuccessfully as a stand alone business look at Wardle Travel and Tellings Golden Miller a group to name but two. i suspect it won't be long before another visit to the TC happens!!!!! I'm sorry to hear your comments. There has been a an issue this week with our web and Twitter feed and this should be fixed tomorrow. To put into context; Since December We now have a dedicated customer service number with timescales for customer responses. We are about to undergo an extensive refurbishment and repaint programme, which will remove the remaining K Line livered buses, and repaint the Tiger blue buses creating a common brand plus a series of repaints for current tiger vehicles. Four have gone away this week for starters, and this process will continue at the same rate upon their return. Investment in Optare Versa buses for the X58 with dedicated drivers. New buses coming for the 747/37 in a few months. New updated uniform for drivers coming soon. We are now training PCV drivers from scratch so we can bring in new entrants to the industry. Signnificant service changes to address punctuality and reliability issues at every service change date to continuously improve. Whilst I accept there has been an issue with the web site and the associated learnings from this, we have not been resting on our laurels here and lots of hard work and planning is going on to continuously improve our service to our customers. There is an updated version in development which will feature route maps etc in much the same vain as the Arriva website does. Stuart Fillingham Head of Operations
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Post by dennisthemenace504 on Feb 22, 2017 22:09:19 GMT 1
Slightly off topic but Metro themselves aren't that great at having up to date timetables, whilst looking for a timetable in Huddersfield bus station recently, I saw a number of 2014 versions of the 351/2/X50 South Pennine services stacked in front of the current version. Not a big thing some may say but timetables in this booklet changed significantly last year with extra buses added on some routes and major revisions on others such as the withdrawl of Marsden local 939 bus showing in the 2014 version, clearly someone seeing this timetable booklet will take it as gospel it's the current times and will be more than a bit annoyed when a bus they wait for doesn't turn up. Metro haven't replaced the timetables at two stops in Stocksmoor, since TLC took over the 341, in 2015. These two stops still show Yorkshire Tiger has the operator and still on an hourly service.
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Post by westyorkshirebus on Feb 22, 2017 22:32:12 GMT 1
Have you reported it? Rather than "still haven't replaced" I'm guessing it's been overlooked, I doubt they are still doing 2015 changes
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Post by dennisthemenace504 on Feb 22, 2017 22:39:11 GMT 1
Have you reported it? Rather than "still haven't replaced" I'm guessing it's been overlooked, I doubt they are still doing 2015 changes I've reported it twice, once via Twitter, and in an email direct to Metro. Both replies stated that they'd be changed within 2 weeks
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Post by mutty on Feb 22, 2017 23:27:37 GMT 1
I very much doubt it, the whole operation looks awful, dirty damaged buses, uncaring staff and as you saya shocking customer service ethos, certainly a far cry from the start off. If anyone in AY reads these blogs it can't go unnoticed or is a case of just ignoring it, Arriva has never managed to run anything they've boughtsuccessfully as a stand alone business look at Wardle Travel and Tellings Golden Miller a group to name but two. i suspect it won't be long before another visit to the TC happens!!!!! I'm sorry to hear your comments. There has been a an issue this week with our web and Twitter feed and this should be fixed tomorrow. To put into context; Since December We now have a dedicated customer service number with timescales for customer responses. We are about to undergo an extensive refurbishment and repaint programme, which will remove the remaining K Line livered buses, and repaint the Tiger blue buses creating a common brand plus a series of repaints for current tiger vehicles. Four have gone away this week for starters, and this process will continue at the same rate upon their return. Investment in Optare Versa buses for the X58 with dedicated drivers. New buses coming for the 747/37 in a few months. New updated uniform for drivers coming soon. We are now training PCV drivers from scratch so we can bring in new entrants to the industry. Signnificant service changes to address punctuality and reliability issues at every service change date to continuously improve. Whilst I accept there has been an issue with the web site and the associated learnings from this, we have not been resting on our laurels here and lots of hard work and planning is going on to continuously improve our service to our customers. There is an updated version in development which will feature route maps etc in much the same vain as the Arriva website does. Stuart Fillingham Head of Operations All of Waterloo busss are a disgrace, everyone is tatty looking, full of dents, scratches, destination boards still scrolling displaying mixed up text ... all needs sorting out !
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Post by miniray on Feb 23, 2017 0:03:34 GMT 1
I'm sorry to hear your comments. There has been a an issue this week with our web and Twitter feed and this should be fixed tomorrow. To put into context; Since December We now have a dedicated customer service number with timescales for customer responses. We are about to undergo an extensive refurbishment and repaint programme, which will remove the remaining K Line livered buses, and repaint the Tiger blue buses creating a common brand plus a series of repaints for current tiger vehicles. Four have gone away this week for starters, and this process will continue at the same rate upon their return. Investment in Optare Versa buses for the X58 with dedicated drivers. New buses coming for the 747/37 in a few months. New updated uniform for drivers coming soon. We are now training PCV drivers from scratch so we can bring in new entrants to the industry. Signnificant service changes to address punctuality and reliability issues at every service change date to continuously improve. Whilst I accept there has been an issue with the web site and the associated learnings from this, we have not been resting on our laurels here and lots of hard work and planning is going on to continuously improve our service to our customers. There is an updated version in development which will feature route maps etc in much the same vain as the Arriva website does. Stuart Fillingham Head of Operations All of Waterloo busss are a disgrace, everyone is tatty looking, full of dents, scratches, destination boards still scrolling displaying mixed up text ... all needs sorting out ! Well Honley must be going up in the world as they have had a very polite and smartly dressed driver on there services today. He sounded foreign though, I think it was a Doncaster accent. Not bad for someone who didn't know any of there runs till Monday. Knock Tiger all you like, but I can honestly say things will get better. Even if it is 1 driver at a time. 1 bus at a time. Hear me ROAR!
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Post by www.buseireann.ie on Feb 23, 2017 7:27:04 GMT 1
Slightly off topic but Metro themselves aren't that great at having up to date timetables, whilst looking for a timetable in Huddersfield bus station recently, I saw a number of 2014 versions of the 351/2/X50 South Pennine services stacked in front of the current version. Not a big thing some may say but timetables in this booklet changed significantly last year with extra buses added on some routes and major revisions on others such as the withdrawl of Marsden local 939 bus showing in the 2014 version, clearly someone seeing this timetable booklet will take it as gospel it's the current times and will be more than a bit annoyed when a bus they wait for doesn't turn up. Metro haven't replaced the timetables at two stops in Stocksmoor, since TLC took over the 341, in 2015. These two stops still show Yorkshire Tiger has the operator and still on an hourly service. I'll probably get sued for this and I honestly don't care but I bet Metro are deliberately displaying out of date info to force people into using the internet to look for information. These fecking barstools are sneaky, for about a year they still displayed times for the 59 alongside the 15 at stops up East End Park despite numerous complaints from locals after one discovered the 59 was no longer running having reported it on several occasions for not turning up!
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Post by Deleted on Feb 23, 2017 12:46:17 GMT 1
I'm sorry to hear your comments. There has been a an issue this week with our web and Twitter feed and this should be fixed tomorrow. To put into context; Since December We now have a dedicated customer service number with timescales for customer responses. We are about to undergo an extensive refurbishment and repaint programme, which will remove the remaining K Line livered bu ses, see and repaint the Tiger blue buses creating a common brand plus a series of repaints for current tiger vehicles. Four have gone away this week for starters, and this process will continue at the same rate upon their return. Investment in Optare Versa buses for the X58 with dedicated drivers. New buses coming for the 747/37 in a few months. New updated uniform for drivers coming soon. We are now training PCV drivers from scratch so we can bring in new entrants to the industry. Signnificant service changes to address punctuality and reliability issues at every service change date to continuously improve. Whilst I accept there has been an issue with the web site and the associated learnings from this, we have not been resting on our laurels here and lots of hard work and planning is going on to continuously improve our service to our customers. There is an updated version in development which will feature route maps etc in much the same vain as the Arriva website does. Stuart Fillingham Head of Operations All of Waterloo busss are a disgrace, everyone is tatty looking, full of dents, scratches, destination boards still scrolling displaying mixed up text ... all needs sorting out ! Stuart with due respect I'm not sure that you or your team realise how appalling your product looks, I recently travelled on several 757 vehicles, they were filthy internally out of date contradictory notices posters dating back to 2016 service changes, incorrect Metro posters, no heating a driver with headphones and a red hat. The on board announcements were out of sync p,aging we are now arriving at Leeds Bus Station at the airport I regularly see vehicles with either no working destinations or scrambled or no display when every other bus around Leeds is clean yours are rank, clearly your not being told the reality on the road and clearly don't see it.
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Post by gooderson1 on Feb 23, 2017 13:26:40 GMT 1
I live on route 324 which Yorkshire Tiger runs vehicles between 0730 and 1900 Mon-Sat. I use the service to travel into Huddersfield. I am amazed, while waiting for a bus, by the number of people, who prefer to wait for a First Group 324 rather use a Yorkshire Tiger bus. One rather wet and windy day I did ask a group of passengers why they preferred a First 324 and was informed that Yorkshire Tiger buses were either cold or dirty, never ran to time or were driven by the bus industry equivalent of Lewis Hamilton. No matter how many new or newish buses are purchased to update the fleet or how much repainting is undertaken it needs vehicles that are running in service in a decent presentable condition driven by staff who know something about customer relations.
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Post by dennisthemenace504 on Feb 23, 2017 15:33:14 GMT 1
I live on route 324 which Yorkshire Tiger runs vehicles between 0730 and 1900 Mon-Sat. I use the service to travel into Huddersfield. I am amazed, while waiting for a bus, by the number of people, who prefer to wait for a First Group 324 rather use a Yorkshire Tiger bus. One rather wet and windy day I did ask a group of passengers why they preferred a First 324 and was informed that Yorkshire Tiger buses were either cold or dirty, never ran to time or were driven by the bus industry equivalent of Lewis Hamilton. No matter how many new or newish buses are purchased to update the fleet or how much repainting is undertaken it needs vehicles that are running in service in a decent presentable condition driven by staff who know something about customer relations. Plus, some may prefer to just purchase one operator's day ticket, instead of buying a Metro Day
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Post by gooderson1 on Feb 23, 2017 17:09:14 GMT 1
I would like to agree with you but the majority of those who chose to wait on this occasion, were like me, using a pensioners pass and not purchasing a day ticket.
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Post by stuartfillingham on Feb 23, 2017 17:48:52 GMT 1
All of Waterloo busss are a disgrace, everyone is tatty looking, full of dents, scratches, destination boards still scrolling displaying mixed up text ... all needs sorting out ! Stuart with due respect I'm not sure that you or your team realise how appalling your product looks, I recently travelled on several 757 vehicles, they were filthy internally out of date contradictory notices posters dating back to 2016 service changes, incorrect Metro posters, no heating a driver with headphones and a red hat. The on board announcements were out of sync p,aging we are now arriving at Leeds Bus Station at the airport I regularly see vehicles with either no working destinations or scrambled or no display when every other bus around Leeds is clean yours are rank, clearly your not being told the reality on the road and clearly don't see it. I am sorry to hear this but please do not assume I sit on an ivory tower I travel our services on a regular basis and have seen tangible improvements in our product and these will continue at an accelerate pace.
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Post by davopazza on Feb 23, 2017 18:12:59 GMT 1
Stuart with due respect I'm not sure that you or your team realise how appalling your product looks, I recently travelled on several 757 vehicles, they were filthy internally out of date contradictory notices posters dating back to 2016 service changes, incorrect Metro posters, no heating a driver with headphones and a red hat. The on board announcements were out of sync p,aging we are now arriving at Leeds Bus Station at the airport I regularly see vehicles with either no working destinations or scrambled or no display when every other bus around Leeds is clean yours are rank, clearly your not being told the reality on the road and clearly don't see it. I am sorry to hear this but please do not assume I sit on an ivory tower I travel our services on a regular basis and have seen tangible improvements in our product and these will continue at an accelerate pace. I think it's great that we have industry managers joining the forum giving updates and joining in discussions.
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Post by X212HHE on Feb 23, 2017 20:39:38 GMT 1
I very much doubt it, the whole operation looks awful, dirty damaged buses, uncaring staff and as you saya shocking customer service ethos, certainly a far cry from the start off. If anyone in AY reads these blogs it can't go unnoticed or is a case of just ignoring it, Arriva has never managed to run anything they've boughtsuccessfully as a stand alone business look at Wardle Travel and Tellings Golden Miller a group to name but two. i suspect it won't be long before another visit to the TC happens!!!!! I'm sorry to hear your comments. There has been a an issue this week with our web and Twitter feed and this should be fixed tomorrow. To put into context; Since December We now have a dedicated customer service number with timescales for customer responses. We are about to undergo an extensive refurbishment and repaint programme, which will remove the remaining K Line livered buses, and repaint the Tiger blue buses creating a common brand plus a series of repaints for current tiger vehicles. Four have gone away this week for starters, and this process will continue at the same rate upon their return. Investment in Optare Versa buses for the X58 with dedicated drivers. New buses coming for the 747/37 in a few months. New updated uniform for drivers coming soon. We are now training PCV drivers from scratch so we can bring in new entrants to the industry. Signnificant service changes to address punctuality and reliability issues at every service change date to continuously improve. Whilst I accept there has been an issue with the web site and the associated learnings from this, we have not been resting on our laurels here and lots of hard work and planning is going on to continuously improve our service to our customers. There is an updated version in development which will feature route maps etc in much the same vain as the Arriva website does. Stuart Fillingham Head of Operations It has become noticeable recently on my local route which is the 231 that the operations side has got a lot bet its now rare for them to be running late due to the added slack that has been put in timetable. Also never really had an issue with any of drivers. Its just the vehicle presentation side that seems to be main drawback also there does seem to be a bit of inconsistency to the allocations on 231/2, they can be busy routes at times yet the buses used can vary from mini buses to deckers and looks like it is determined by what ever is available.
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Post by stuartfillingham on Feb 23, 2017 21:05:46 GMT 1
I'm sorry to hear your comments. There has been a an issue this week with our web and Twitter feed and this should be fixed tomorrow. To put into context; Since December We now have a dedicated customer service number with timescales for customer responses. We are about to undergo an extensive refurbishment and repaint programme, which will remove the remaining K Line livered buses, and repaint the Tiger blue buses creating a common brand plus a series of repaints for current tiger vehicles. Four have gone away this week for starters, and this process will continue at the same rate upon their return. Investment in Optare Versa buses for the X58 with dedicated drivers. New buses coming for the 747/37 in a few months. New updated uniform for drivers coming soon. We are now training PCV drivers from scratch so we can bring in new entrants to the industry. Signnificant service changes to address punctuality and reliability issues at every service change date to continuously improve. Whilst I accept there has been an issue with the web site and the associated learnings from this, we have not been resting on our laurels here and lots of hard work and planning is going on to continuously improve our service to our customers. There is an updated version in development which will feature route maps etc in much the same vain as the Arriva website does. Stuart Fillingham Head of Operations It has become noticeable recently on my local route which is the 231 that the operations side has got a lot bet its now rare for them to be running late due to the added slack that has been put in timetable. Also never really had an issue with any of drivers. Its just the vehicle presentation side that seems to be main drawback also there does seem to be a bit of inconsistency to the allocations on 231/2, they can be busy routes at times yet the buses used can vary from mini buses to deckers and looks like it is determined by what ever is available. Hi, glad the changes to the 231 are noticeable a lot of work was put into this and there is still some more to go at which we will address at the next service change date. I agree with your comments we have a great team of drivers at Waterloo who do a sterling job and are loved by our customers. I take on board your points regarding vehicles, as stated the fleet will be going through some refurbs over the next few months. We are looking to allocate high capacity SD buses to this plus doubles on some workings, we have another DD vehicle joining the fleet soon and will be on this route. Stuart
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