Steve Macz403
Forum Member
Waits at the bus stop for his bus, 2 days later bus turns up :D
Posts: 1,678
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Post by Steve Macz403 on Mar 24, 2016 23:43:08 GMT 1
I'm not entirely sure about the "sexy witch" used on the newer livery compared to the more classic design of witch used previously. Not sure what image it portrays. Off topic the witch way X43 lady, reminds me of the blonde witch Samantha from Bewitched Tv show in the 70s. I wasn't born then, but I remember it on TV as a kid. Back to topic, I'd be keen to see a Cityzap bus soon, may take one Tuesday or Wednesday up to York and back.
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Post by www.buseireann.ie on Mar 27, 2016 18:14:46 GMT 1
Problems with the City Zap today, because of the simplification to wording on the pound each way offer, one woman thought you could get there and back for a pound, I even thought this myself until I read into the detail of the offer more on the website. Secondly, why did a Coastliner driver question me as to what my return ticket was? Why wern't ALL Coastliner drivers made aware of the offer and what the issued ticket would look like? The depot manager each day should have ensured all drivers read and signed a document about this, I have to do such things where I work, it stops embarrassing situations happening!
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Post by pub146g on Mar 27, 2016 18:31:37 GMT 1
I don't know why anyone would think it's £1 return - the wording "Everyone pays just £1 for any trip during the first week of Cityzap from 27 March until 2 April inclusive" says to me it'll be £1 for each trip I make.
Personally I couldn't fault any aspect of this new service, I doubt I'll be using the train again for my York trips.
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Post by alextransdev on Mar 28, 2016 8:11:01 GMT 1
Problems with the City Zap today, because of the simplification to wording on the pound each way offer, one woman thought you could get there and back for a pound, I even thought this myself until I read into the detail of the offer more on the website. Secondly, why did a Coastliner driver question me as to what my return ticket was? Why wern't ALL Coastliner drivers made aware of the offer and what the issued ticket would look like? The depot manager each day should have ensured all drivers read and signed a document about this, I have to do such things where I work, it stops embarrassing situations happening! So, one customer tried to buy a return for £1 and your Coastliner driver asked to see your ticket (and, I assume, then let you travel)? Doesn't seem too bad for a first day of operation if they were the worst two things to have happened. In all seriousness, all drivers at both York and Malton have been clearly briefed.
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Post by www.buseireann.ie on Mar 28, 2016 10:39:39 GMT 1
Oi! I don't like being made to look like a fool! I showed my ticket but then had to explain what the ticket was! Looked a prat in front of other passengers, having looked at it myself it doesn't say City Zap or Day Return anywhere on it, in fact it says EXCESS FARE! I'm not a bloody fare Dodger and I don't appreciate being questioned like one!
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Post by peteleeds on Mar 28, 2016 19:42:43 GMT 1
Did the city zap today.seats were so comfy I could have easily had a nap. We did the link road and m1 on way to York but stuck to a64 on way to leeds. Bus was a good ten minutes late on way to leeds when I got on at York rail station. I will deffo use the service again
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Post by kommie123 on Mar 28, 2016 20:15:11 GMT 1
How's it been for loadings?
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Post by gaz6371 on Mar 29, 2016 0:26:48 GMT 1
Just to clarify the £1.00 fare on city zap is a single fare there is NO £2,00 RETURN fare or if there is it will only be valid on city zap.once this promotion finishes then tickets will be transferable between zap and coastliner
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Post by www.buseireann.ie on Mar 29, 2016 16:10:56 GMT 1
That explains why the Coastliner driver was questioning my excess fare worded return ticket what now shouldn't have been issued! Can Alex explain why this return that wasn't a return ticket was issued? We're all drivers told returns could not be issued? I'm still not pleased!
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wibble
Forum Member
Posts: 204
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Post by wibble on Mar 29, 2016 16:36:32 GMT 1
That explains why the Coastliner driver was questioning my excess fare worded return ticket what now shouldn't have been issued! Can Alex explain why this return that wasn't a return ticket was issued? We're all drivers told returns could not be issued? I'm still not pleased! Calm down fella. Alex is an asset to have on this site as he can provide info "from the horses mouth". Your last 2 posts on this thread have irritated me, if he feels slightly the same he may choose not to input anything into this forum which would be of detriment. Ok you had a individual issue with a driver, he has read and responded to your post, and if you want it fully investigating go through the correct channels please, I don't come on this forum to read what I interpret as aggressive/angry posts aimed at an individual.
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Post by deerfold on Mar 29, 2016 16:44:24 GMT 1
That explains why the Coastliner driver was questioning my excess fare worded return ticket what now shouldn't have been issued! Can Alex explain why this return that wasn't a return ticket was issued? We're all drivers told returns could not be issued? I'm still not pleased! It looks like there's been one or two teething troubles. Hopefully they'll be sorted. But rants like yours (whilst being unable to spell "were") seem a little over the top - as does getting drivers to sign things every day. If things don't improve, more training may be needed, but that's not quite the same.
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Post by westyorkshirebus on Mar 29, 2016 17:23:21 GMT 1
I agree, so a driver made a mistake with issuing a ticket, not a massive issue. He might have just misunderstood the briefing. However comprehensive a briefing is, some will still get it wrong the first time.
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Post by rwilkes on Mar 29, 2016 17:23:38 GMT 1
h come on, a fiver would have been cheap!
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Post by gooderson1 on Mar 29, 2016 17:32:18 GMT 1
Someone who uses the www.buseireann.ie should be treated with caution. Obviously uses it for rants etc only
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Post by gooderson1 on Mar 29, 2016 17:33:35 GMT 1
Should have added "instead of a reasonable personal name etc".
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Post by peteleeds on Mar 29, 2016 18:07:03 GMT 1
That explains why the Coastliner driver was questioning my excess fare worded return ticket what now shouldn't have been issued! Can Alex explain why this return that wasn't a return ticket was issued? We're all drivers told returns could not be issued? I'm still not pleased! The drivers on both services I got on i heard refusing to sell returns as they said it was a lot cheaper to get two of the one pound singles
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Post by www.buseireann.ie on Mar 29, 2016 18:16:13 GMT 1
Better I let off steam on a private forum rather than Twitter, I don't tolerate mistakes where I work, yes that makes me deeply unpopular but it get's things sorted right from the start, pity the same can not be said for the English language, too many complex rules I can not be bothered with, I'll spell my way and you'll just have to lump it! Gooderson, why should I be treated with caution, I'm not some bloody IRA terrorist! And as for the anger, you lot put yourselves in my shoe's, I looked like a fare dodger!
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Post by deerfold on Mar 29, 2016 18:57:46 GMT 1
Better I let off steam on a private forum rather than Twitter, I don't tolerate mistakes where I work, yes that makes me deeply unpopular but it get's things sorted right from the start, pity the same can not be said for the English language, too many complex rules I can not be bothered with, I'll spell my way and you'll just have to lump it! Gooderson, why should I be treated with caution, I'm not some bloody IRA terrorist! And as for the anger, you lot put yourselves in my shoe's, I looked like a fare dodger! So you look for perfection in others but not yourself? Not putting apostrophes in "gets" or "shoes" sounds simpler to me than getting used to a new fares structure including a lot of different offers. If they're still making these errors a week in, perhaps it might be worth a rant.
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Post by dwarfer1979 on Mar 30, 2016 8:49:11 GMT 1
Better I let off steam on a private forum rather than Twitter, I don't tolerate mistakes where I work, yes that makes me deeply unpopular but it get's things sorted right from the start, pity the same can not be said for the English language, too many complex rules I can not be bothered with, I'll spell my way and you'll just have to lump it! Gooderson, why should I be treated with caution, I'm not some bloody IRA terrorist! And as for the anger, you lot put yourselves in my shoe's, I looked like a fare dodger! Mistakes happen, but if you don't report it to the company officially nothing gets fixed, just because a member of management for a particular company is on a site like this doesn't mean it is a forum for dealing with complaints that you want dealt with. You need to e-mail the company with details of the bus you bought the ticket on (& if you have an issue with how the other driver dealt with it details of that journey as well, but since it appears he let you travel without a valid ticket in the end there is less to complain about there) and they can investigate and instruct the driver correctly. Ranting on twitter or private forums might make you feel better but it doesn't actually do anything to fix the problem that you appear to want fixed, contacting the company in a calm manner over what is, in reality, a fairly minor misunderstanding is how to get your complaint addressed. As a bus enthusiasts I'm amazed you have never experienced something like this before, it happens occasionally that a driver sees something they are unfamiliar with and they need to have a good look, it doesn't make you look like a fare dodger especially if he lets you on. Generally if they are unsure they will let you travel and check when they get back to base, having first familiarised themselves with what they are being asked to accept (I have even had one driver take a photo of a ticket as he had never seen one before an wanted to pass on what it looked like to his colleagues).
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Steve Macz403
Forum Member
Waits at the bus stop for his bus, 2 days later bus turns up :D
Posts: 1,678
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Post by Steve Macz403 on Mar 30, 2016 9:17:53 GMT 1
Better I let off steam on a private forum rather than Twitter, I don't tolerate mistakes where I work, yes that makes me deeply unpopular but it get's things sorted right from the start, pity the same can not be said for the English language, too many complex rules I can not be bothered with, I'll spell my way and you'll just have to lump it! Gooderson, why should I be treated with caution, I'm not some bloody IRA terrorist! And as for the anger, you lot put yourselves in my shoe's, I looked like a fare dodger! Mistakes happen, but if you don't report it to the company officially nothing gets fixed, just because a member of management for a particular company is on a site like this doesn't mean it is a forum for dealing with complaints that you want dealt with. You need to e-mail the company with details of the bus you bought the ticket on (& if you have an issue with how the other driver dealt with it details of that journey as well, but since it appears he let you travel without a valid ticket in the end there is less to complain about there) and they can investigate and instruct the driver correctly. Ranting on twitter or private forums might make you feel better but it doesn't actually do anything to fix the problem that you appear to want fixed, contacting the company in a calm manner over what is, in reality, a fairly minor misunderstanding is how to get your complaint addressed. As a bus enthusiasts I'm amazed you have never experienced something like this before, it happens occasionally that a driver sees something they are unfamiliar with and they need to have a good look, it doesn't make you look like a fare dodger especially if he lets you on. Generally if they are unsure they will let you travel and check when they get back to base, having first familiarised themselves with what they are being asked to accept (I have even had one driver take a photo of a ticket as he had never seen one before an wanted to pass on what it looked like to his colleagues). Mistakes happen here and there, I made a mistake once when I tried paying for a single journey on Boxing Day to get back home on the 49. Without realising they were charging fixed day ticket fare that day I've seen bus drivers check my ticket twice, one driver got out of his cab to go to the top deck of the X84 to check my day rider Twice, I was the only passenger on the whole bus he checked , didn't check anyone else. And sometimes especially with me being black, it does give a negative vibe. But I looked at this again on my journey, it was printed off a 49 bus where the ticket ink was very faded, the driver of the X84 couldn't make out my ticket properly. And at Ilkley reissued me with a new day rider, while retaining the faded ticket. This happened in 2011 Best to rectify a scenario, I'm sure the last thing a bus driver wants is to kick people off the bus.
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Post by davopazza on Mar 30, 2016 17:44:11 GMT 1
Us humans learn through making mistakes.
I remember when the metroday ticket was introduced, I bought it on the Arriva 410 then caught the, then, Centrebus 92. When I got on the 92 the driver had a good look at the ticket after taking it off me but then let me on. All I thought was that he was doing his job.
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Post by SCH117X on Mar 30, 2016 18:32:55 GMT 1
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Post by westyorkshirebus on Apr 2, 2016 18:03:01 GMT 1
Had a ride on Cityzap today, good stuff, went via A64 to York and M1/A1 and East Leeds link coming back. All the pensioners were chuntering on about what a good idea the route is and how nice the buses are.
The timetable leaves no slack though and the traffic heading into York past the station threatens to ruin the timetable. Running with 4 buses is quite tight. Hopefully there will be opportunity to drop back at the Stonebow on busy days and let a 5th bus pick up service. I bet photographing one in the layover bays at Leeds CBS will be a rare event.
Some constructive negatives No real time tracking currently Buses seem a tad sluggish on the motorway losing power when going up a slight incline, sometimes as low as 50mph, are they speed limited or could they reach 70?
Time clash at York Stonebow with both the 12 and 13 departing the same stop at the same time, so it becomes a bit of a fight to get on, and no room to pull in behind without blocking the whole road. Transdev might want to work with York CC to see if the stand allocations can be rejigged a bit.
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Post by Arriva Wakefield on Apr 2, 2016 18:13:39 GMT 1
Had a ride on Cityzap today, good stuff, went via A64 to York and M1/A1 and East Leeds link coming back. All the pensioners were chuntering on about what a good idea the route is and how nice the buses are. The timetable leaves no slack though and the traffic heading into York past the station threatens to ruin the timetable. Running with 4 buses is quite tight. Hopefully there will be opportunity to drop back at the Stonebow on busy days and let a 5th bus pick up service. I bet photographing one in the layover bays at Leeds CBS will be a rare event. Some constructive negatives No real time tracking currently Buses seem a tad sluggish on the motorway losing power when going up a slight incline, sometimes as low as 50mph, are they speed limited or could they reach 70? Time clash at York Stonebow with both the 12 and 13 departing the same stop at the same time, so it becomes a bit of a fight to get on, and no room to pull in behind without blocking the whole road. Transdev might want to work with York CC to see if the stand allocations can be rejigged a bit. Guessing that 5 vehicles are in use, as a few times I've seen them pass at York Station.
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Post by deerfold on Apr 2, 2016 20:19:16 GMT 1
Some constructive negatives No real time tracking currently Buses seem a tad sluggish on the motorway losing power when going up a slight incline, sometimes as low as 50mph, are they speed limited or could they reach 70? Time clash at York Stonebow with both the 12 and 13 departing the same stop at the same time, so it becomes a bit of a fight to get on, and no room to pull in behind without blocking the whole road. Transdev might want to work with York CC to see if the stand allocations can be rejigged a bit. I don't know what the buses are capable of, but legally they can't go over 63mph.
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