|
|
Post by martinsfp on Mar 13, 2024 9:23:17 GMT 1
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Mar 13, 2024 9:40:42 GMT 1
A lot of passengers are totally dissatisfied with the company. I think one of the reasons is because DB wanting to sell the company, and so for the last few years haven't really invested in the Arriva fleets unless with funding being provided and DB was only paying for fuel and wages nothing else so the company been neglected.
Cuts of lots of routes within in Arriva Yorkshire for last few years which has annoyed people.
The strike, but you can hardly blame the bus drivers or engineers for striking, because they get treated like garbage by the public, management and everyone else and the drivers and engineers deserve better.
Driver shortages, who can blame for drivers leaving when you can get treated better elsewhere with less pressure.
The drivers are the best thing about the company, I have never encountered one rude or bad Arriva driver. The drivers are always helpful, kind and polite to passengers, just a shame management treat them like a number, rather than human beings. Shame some of the public treat the drivers like garbage as well.
Also the fleet is getting old but not as old as Arriva fleet's down south with them still having ALX400s in service.
Will it get better under the new ownership? Who knows, I don't envy them as they got a huge task, as Yorkshire is not the only division who have problems.
I use the Arriva buses a lot can things be better absolutely, are things maybe exaggerated a little by people? Maybe, some of the reports are a bit ridiculous like reporting drivers for having breaks or standing around the bus station.
But full credit to the drivers who do a fantastic job under the circumstances, and tough situation going on, they do their best, always helpful polite. Bus drivers don't get treated with the respect they should do, because it's a difficult job got lots of peoples lives in their hands!
|
|
mattb7tl
Forum Member
Streetlites 🛐
Posts: 748
|
Post by mattb7tl on Mar 13, 2024 12:36:05 GMT 1
I don't agree
I mean compare the fleet in Dewsbury, Wakefield & Heckmondwike to Huddersfield and Halifax, it's quite a bit more modern despite from the fact all those depots make less money than any First depot in West Yorkshire.
I think the main issue is that almost every route the company runs is destined to be unreliable. I mean look at how many long distance routes they have the 268, 229, or the 202/203.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Mar 13, 2024 12:43:16 GMT 1
I'd argue First Leeds beat of any Arriva depots in terms of their fleet look at how many batches of new buses First Leeds have. I understand because it's Leeds, and the deserve the investment, but Arriva have quite a few routes that go into Leeds. A commander looks a bit silly next to a First Streetdeck.
How do you know First make more money than any other Arriva depot? Have you got facts and figures?
Huddersfield single deck fleet is newer than most of Arriva's single deckers.
|
|
mattb7tl
Forum Member
Streetlites 🛐
Posts: 748
|
Post by mattb7tl on Mar 13, 2024 12:51:15 GMT 1
I'd argue First Leeds beat of any Arriva depots in terms of their fleet look at how many batches of new buses First Leeds have. I understand because it's Leeds, and the deserve the investment, but Arriva have quite a few routes that go into Leeds. A commander looks a bit silly next to a First Streetdeck. How do you know First make more money than any other Arriva depot? Have you got facts and figures? Huddersfield single deck fleet is newer than most of Arriva's single deckers. Appendix 3.1 - Lotting Strategy |
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Mar 13, 2024 12:59:38 GMT 1
I'd argue First Leeds beat of any Arriva depots in terms of their fleet look at how many batches of new buses First Leeds have. I understand because it's Leeds, and the deserve the investment, but Arriva have quite a few routes that go into Leeds. A commander looks a bit silly next to a First Streetdeck. How do you know First make more money than any other Arriva depot? Have you got facts and figures? Huddersfield single deck fleet is newer than most of Arriva's single deckers. Appendix 3.1 - Lotting Strategy I see what you mean. Thanks for the link. Would splitting routes help reliability at all? Would that just cause more chaos? |
|
mattb7tl
Forum Member
Streetlites 🛐
Posts: 748
|
Post by mattb7tl on Mar 13, 2024 13:21:40 GMT 1
I see what you mean. Thanks for the link. Would splitting routes help reliability at all? Would that just cause more chaos? Arriva's region is a challenge to serve. Mostly around Heck' and Cleck' they are mostly directly in the centre of all major towns and cities. Its unlikely the people in those areas have built their jobs and lives around one town or city meaning they need tons of links. I'm all for splitting routes and have enjoyed the benefits of it on my local route, but this is one of the very rare cases where it doesn't appear the be the answer. Very little opportunities for priority as well due to some of the major causes of delays being small two lane roads with little opportunities for expansion. |
|
|
|
Post by westriding on Mar 13, 2024 15:00:13 GMT 1
I echo the words of Delboy above, the results of the survey will do nothing to lift the morale of the dedicated front-line staff. It should also be noted that the destruction of the Leeds city centre road network, used by many of Arriva's routes, has created a huge obstacle to reliable running.
|
|
|
|
Post by mk2mcw on Mar 13, 2024 16:54:01 GMT 1
A few years ago they were operator of the year
I’ve not seen a spectacular fall from grace since
Gary glitter!!! 🤣🤣🤣
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Mar 13, 2024 17:24:32 GMT 1
I mean another example is the difference between Yorkshire Tiger and Team Pennine, night and day. Yorkshire Tiger had maintenance problems, i think there was solos that sent out in 4 or 5 different liveries on the same bus, just treated as a dumping ground for Buses Arriva didn't want in the main operation, and only new buses they had was for the airport runs, Versas and E200MMCs.
Team Pennine has seen a lot of investment, nice colourful and catch livery, buses have the standard fittings, wifi, ect, new buses, good quality second hand buses, great promotion of their routes and branding. Only questionable decision was keeping the tempos for the X1, as the tempos aren't the most reliable buses.
Transdev have done a great job with Team Pennine. Much better than Arriva did.
|
|
joseph
Forum Member
Posts: 1,142
|
Post by joseph on Mar 13, 2024 19:28:27 GMT 1
When a 118 using one of those tronics turns up after the previous 2 journeys have been cancelled in a freezing cold wet bus station full of chavs and no security to be seen, with the bus turning up 3 stands down with the driver having to shout out where he is you know things are really bad, and this seems to happen quite a bit.
|
|
|
|
Post by shelf81 on Mar 13, 2024 19:28:42 GMT 1
I don't agree I mean compare the fleet in Dewsbury, Wakefield & Heckmondwike to Huddersfield and Halifax, it's quite a bit more modern despite from the fact all those depots make less money than any First depot in West Yorkshire. I think the main issue is that almost every route the company runs is destined to be unreliable. I mean look at how many long distance routes they have the 268, 229, or the 202/203. I'd say there's more to a bus fleet than just the vehicle age. First tend to do a better job at maintaining the interiors of the buses better than Arriva, whilst I'm not saying First are perfect i've noticed more stained & dirty seats & sticky/dirty floors on Arriva compared to First. |
|
|
|
Post by mk2mcw on Mar 14, 2024 1:07:44 GMT 1
I'd argue First Leeds beat of any Arriva depots in terms of their fleet look at how many batches of new buses First Leeds have. I understand because it's Leeds, and the deserve the investment, but Arriva have quite a few routes that go into Leeds. A commander looks a bit silly next to a First Streetdeck. How do you know First make more money than any other Arriva depot? Have you got facts and figures? Huddersfield single deck fleet is newer than most of Arriva's single deckers. Don’t be so quick to big up first because according to the poll first West Yorkshire was the fifth worst operator in the uk |
|
joseph
Forum Member
Posts: 1,142
|
Post by joseph on Mar 14, 2024 7:14:48 GMT 1
To be honest, a lot of people bleat on about how new buses should be in every area and that's what makes a perfect bus company, but look at the state of Leeds Streetwrecks! Rattles galore, poles held together with bits shoved inside the join to stop the rattles, knackered seat backs with usb ports covered over and so on. Now I'm not a Transdev fanatic, I'm not sad enough lol but have a look at how new they make a 20 year old bus look, so you can have all the new buses you like over a 5 year period but if they shake themselves apart and look unkempt thanks to vandals inside then you may as well put some old school bus on. Also just to add, you can have a perfect bus, but if you have no drivers to drive that perfect bus then that annoys the passenger too lol.
|
|
|
|
Post by dwarfer1979 on Mar 14, 2024 9:22:23 GMT 1
I just love these headlines being slightly over the top as they haven't been ranked as "England's worst operator" but I guess the "the lowest ranked operator in some of England, who are large enough to generate a statistically significant number of responses on a number of specific questions on satisfaction with a passengers last trip" doesn't have the same punchy hit. Though despite playing down the national significance I have to admit we're greatly enjoying having both our operations going straight into the Top 10, much to our surprise, in the first time we have managed to produce a statistically significant number of respondents (areas we operate have been surveyed before but we have never been separated out before) so you do have to acknowledge how it affects how you and others see your operation. I'm sure most of us could come up with operators who are worse but are either much smaller or in areas which weren't surveyed who may more deserve the accolade "worst operator". |
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Mar 14, 2024 9:53:00 GMT 1
Well you just have to look at all the cowboys who operated in Birmingham over the years, there has to be at least 30 dodgy ones who operated down there in the past.
|
|
solo
Forum Member
Posts: 37
|
Post by solo on Mar 14, 2024 9:53:35 GMT 1
[ Instead of writing just 66% of passengers were satisfied with their last journey, another journalist would write that the majority of people surveyed were satisfied with their last journey. |
|
|
|
Post by Penfold on Mar 14, 2024 14:28:22 GMT 1
I'd say there's more to a bus fleet than just the vehicle age. First tend to do a better job at maintaining the interiors of the buses better than Arriva, whilst I'm not saying First are perfect i've noticed more stained & dirty seats & sticky/dirty floors on Arriva compared to First. Arriva Yorkshire are responsible for Redcar's Maintenance I believe and apparently it's absolutely shocking, they haven't got rid of the engineers at that depot, because there's no one to replace them with. There's even suggestions that Yorkshire should be sending buses to Redcar to help out and not North East, since Yorkshire is responsible for Redcar's Maintenance. I tend to agree with that suggestion. Redcar depot is known on that side as the problem depot. What a load of rubbish. AY have NOTHING to do with ANE's maintenance and AY are having just as bad a time with vehicle available as ANE. They do share a Head of Engineering (or whatever they renamed it recently). The individual depot chargehands have the day to day say so of what maintenance is carried out daily. Penfold |
|
lucyp
Forum Member
Posts: 142
|
Post by lucyp on Mar 14, 2024 18:34:31 GMT 1
To be honest, a lot of people bleat on about how new buses should be in every area and that's what makes a perfect bus company, but look at the state of Leeds Streetwrecks! Rattles galore, poles held together with bits shoved inside the join to stop the rattles, knackered seat backs with usb ports covered over and so on. Now I'm not a Transdev fanatic, I'm not sad enough lol but have a look at how new they make a 20 year old bus look, so you can have all the new buses you like over a 5 year period but if they shake themselves apart and look unkempt thanks to vandals inside then you may as well put some old school bus on. Also just to add, you can have a perfect bus, but if you have no drivers to drive that perfect bus then that annoys the passenger too lol. If Transdev are so marvellous, then why have they been beaten by every major operator, except Arriva? They came 12th, behind Stagecoach (Portsmouth); morebus (Poole) (Go-Ahead); Nottingham City Transport; East Yorkshire (also Go-Ahead); CentreBus (Leicester); trentbarton (Midlands) (Wellglade Group); Ensign Bus (Essex) (FirstGroup); D&G Bus (North West & Midlands); Ipswich Buses; First Leicester City (FirstGroup) (Stagecoach Tyne&Wear (Stagecoach again). So they are not as good as two Stagecoach companies; two Go-Ahead companies; two FirstGroup companies; one municipal operator; and four independent operators. |
|
|
|
Post by dwarfer1979 on Mar 15, 2024 9:03:01 GMT 1
If Transdev are so marvellous, then why have they been beaten by every major operator, except Arriva? They came 12th, behind Stagecoach (Portsmouth); morebus (Poole) (Go-Ahead); Nottingham City Transport; East Yorkshire (also Go-Ahead); CentreBus (Leicester); trentbarton (Midlands) (Wellglade Group); Ensign Bus (Essex) (FirstGroup); D&G Bus (North West & Midlands); Ipswich Buses; First Leicester City (FirstGroup) (Stagecoach Tyne&Wear (Stagecoach again). So they are not as good as two Stagecoach companies; two Go-Ahead companies; two FirstGroup companies; one municipal operator; and four independent operators. Two municpals (NCT & Ipswich) & 2 Independents (Trent & Centrebus/D&G who are effectively now two brands of the same company with shared management at all levels above depot operations). Also the Transdev figure covers the entire business (the areas surveyed covered York, West Yorkshire & Lancashire so would have caught their entire operations though most of the weight of answers are probably relevant to Lancashire plus Keighley) whereas you are comparing it to discrete single divisions and if you averaged the entire groups entries this would push Transdev up & First/Stagecoach down. As for Go-Ahead it has always been a matter for discussion whether Transdev or Go-Ahead were 'better' (alongside Trentbarton) but the two companies have historically had a friendly rivalry driving up quality (including the copying of branding ideas has been admitted in the past). Transdev may not be perfect but this does show they are doing most things pretty right in meeting customer expectations to up at that end, though as this isn't broken down it is difficult to tell how the various sections compare. |
|
|
|
Post by pobice on Mar 20, 2024 23:31:19 GMT 1
I don't agree I mean compare the fleet in Dewsbury, Wakefield & Heckmondwike to Huddersfield and Halifax, it's quite a bit more modern despite from the fact all those depots make less money than any First depot in West Yorkshire. I think the main issue is that almost every route the company runs is destined to be unreliable. I mean look at how many long distance routes they have the 268, 229, or the 202/203. Most of the unreliability at moment is down to driver shortages and lack of flexibility to fix things when it's going wrong even if the situation is going on for weeks. Then there is the odd choices, such as moving the last 229 earlier when the big sell of the last timetable change been later night running for other services, as well as unnecessary time table padding outside of peak hours. They really need to improve there customer services - notify people buses and cancel/short running, get their app working and either start using twitter again or find some other ways to messages out when things are going wrong. |
|
twy7
Forum Member
Posts: 134
|
Post by twy7 on Mar 20, 2024 23:37:03 GMT 1
I don't agree I mean compare the fleet in Dewsbury, Wakefield & Heckmondwike to Huddersfield and Halifax, it's quite a bit more modern despite from the fact all those depots make less money than any First depot in West Yorkshire. I think the main issue is that almost every route the company runs is destined to be unreliable. I mean look at how many long distance routes they have the 268, 229, or the 202/203. Most of the unreliability at moment is down to driver shortages and lack of flexibility to fix things when it's going wrong even if the situation is going on for weeks. Then there is the odd choices, such as moving the last 229 earlier when the big sell of the last timetable change been later night running for other services, as well as unnecessary time table padding outside of peak hours. They really need to improve there customer services - notify people buses and cancel/short running, get their app working and either start using twitter again or find some other ways to messages out when things are going wrong. What does this mean please? “ unnecessary time table padding outside of peak hours” I have not heard that before now sorry |
|
|
|
Post by stevieinselby on Mar 21, 2024 0:50:21 GMT 1
What does this mean please? “ unnecessary time table padding outside of peak hours” I have not heard that before now sorry It's when they allow far longer for a journey than it needs, so that buses are waiting for time all along the route in normal traffic conditions. It should mean that buses never arrive late, but it's frustrating for passengers to be have your journey time extended unnecessarily. |
|
joseph
Forum Member
Posts: 1,142
|
Post by joseph on Mar 21, 2024 7:18:52 GMT 1
I don't agree I mean compare the fleet in Dewsbury, Wakefield & Heckmondwike to Huddersfield and Halifax, it's quite a bit more modern despite from the fact all those depots make less money than any First depot in West Yorkshire. I think the main issue is that almost every route the company runs is destined to be unreliable. I mean look at how many long distance routes they have the 268, 229, or the 202/203. Most of the unreliability at moment is down to driver shortages and lack of flexibility to fix things when it's going wrong even if the situation is going on for weeks. Then there is the odd choices, such as moving the last 229 earlier when the big sell of the last timetable change been later night running for other services, as well as unnecessary time table padding outside of peak hours. They really need to improve there customer services - notify people buses and cancel/short running, get their app working and either start using twitter again or find some other ways to messages out when things are going wrong. Totally agree about too much time added into the 229 timetable, on a Saturday morning this easily could arrive into Huddersfield 20 mins quicker than it currently does, it's never needed the amount of time it currently has to do the journey. Catching it from the Wheatshief junction, it waits there sometimes and waits time at various points on route up to 3 times including a lengthy wait at Heckmondwike of typically 10 mins, sometimes more! |
|
|
|
Post by rikki85 on Mar 21, 2024 21:10:34 GMT 1
As someone who relies on AY living in Ossett, AY are an utter shambles with tatty buses, issues with reliability and route chopping. Can't even get to Halifax from Wakefield or Dewsbury for starters or Leeds from Ossett.
|
|
