kendall17
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Justice for the 96!
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Post by kendall17 on Feb 5, 2024 7:15:46 GMT 1
SK19 EZZ a WF Streetlite is on the 113 this morning.
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Post by YN56_Scanias! on Feb 5, 2024 7:54:43 GMT 1
SK19 EZZ a WF Streetlite is on the 113 this morning. ex passenger plus
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Post by stephen01 on Feb 5, 2024 9:25:07 GMT 1
SK19 EZZ a WF Streetlite is on the 113 this morning. It belongs to TJs NOT Yorkshire Buses. TJs also have EZW as well.
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kendall17
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Justice for the 96!
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Post by kendall17 on Feb 5, 2024 18:20:35 GMT 1
SK19 EZZ a WF Streetlite is on the 113 this morning. It belongs to TJs NOT Yorkshire Buses. TJs also have EZW as well. So it's operating on behalf of YB then 👍
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Post by smithy on Feb 5, 2024 19:40:39 GMT 1
And viscounts running the 29s are Yorkshire buses actually running anything bar rail replacement
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joseph
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Post by joseph on Feb 5, 2024 20:04:51 GMT 1
Passenger loadings on the revised 29 really are low for what I've seen, peak time trips between 4.30pm and 5.30pm seem to carry very low numbers both directions when observed at Woodhouse Lane by Morrisons and I've seen very few on board when the bus has called at the bus station during the day.
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Deleted
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Post by Deleted on Feb 5, 2024 20:09:53 GMT 1
And viscounts running the 29s are Yorkshire buses actually running anything bar rail replacement Have YB been doing the 398/9?
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Post by stephen01 on Feb 5, 2024 20:47:48 GMT 1
And viscounts running the 29s are Yorkshire buses actually running anything bar rail replacement Have YB been doing the 398/9? yes but that's had hits & misses same with 61/61A.
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Post by YN56_Scanias! on Feb 21, 2024 22:15:18 GMT 1
Anyone know if any buses have gone for repaint heard they might have been one
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Post by kommie123 on Feb 21, 2024 22:25:44 GMT 1
Passenger loadings on the revised 29 really are low for what I've seen, peak time trips between 4.30pm and 5.30pm seem to carry very low numbers both directions when observed at Woodhouse Lane by Morrisons and I've seen very few on board when the bus has called at the bus station during the day. No shocker when they've probably either pissed off most customers by hardly ever showing up or when they do, not accepting mcards!
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pricel
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Post by pricel on Feb 21, 2024 22:44:49 GMT 1
To be honest, I have stopped keeping up with Yorkshire Buses's updates, was a good company originally but now it an a downhill company with an ego mindset. Surprised Metro hasn't banned them from Leeds Bus Station for not accepting M-Cards. Used to have queues of Uni Students waiting in the bus station for the 29 but now nobody ends up waiting since they can no longer use their Student Cards and they ride the 6, 8, 27 and 28 instead!
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Deleted
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Post by Deleted on Feb 21, 2024 23:35:49 GMT 1
To be honest, I have stopped keeping up with Yorkshire Buses's updates, was a good company originally but now it an a downhill company with an ego mindset. Surprised Metro hasn't banned them from Leeds Bus Station for not accepting M-Cards. Used to have queues of Uni Students waiting in the bus station for the 29 but now nobody ends up waiting since they can no longer use their Student Cards and they ride the 6, 8, 27 and 28 instead! Spotted a couple of posts on social media saying they've rejected Metro Daytickets on the 398/9 as well, assuming it's just the odd driver that's not sure what services do/don't accept them.
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Post by stephen01 on Feb 21, 2024 23:42:04 GMT 1
To be honest, I have stopped keeping up with Yorkshire Buses's updates, was a good company originally but now it an a downhill company with an ego mindset. Surprised Metro hasn't banned them from Leeds Bus Station for not accepting M-Cards. Used to have queues of Uni Students waiting in the bus station for the 29 but now nobody ends up waiting since they can no longer use their Student Cards and they ride the 6, 8, 27 and 28 instead! Spotted a couple of posts on social media saying they've rejected Metro Daytickets on the 398/9 as well, assuming it's just the odd driver that's not sure what services do/don't accept them. i suspect the contract/tender for 398/399 will be up for revision and retender soon as Storthes Hall is been redeveloped to be for public as well with a small building been retained for just students.
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First 19013
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Give Leeds what it desperately needs - a BRT system!
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Post by First 19013 on Feb 22, 2024 10:49:38 GMT 1
To be honest, I have stopped keeping up with Yorkshire Buses's updates, was a good company originally but now it an a downhill company with an ego mindset. Surprised Metro hasn't banned them from Leeds Bus Station for not accepting M-Cards. Used to have queues of Uni Students waiting in the bus station for the 29 but now nobody ends up waiting since they can no longer use their Student Cards and they ride the 6, 8, 27 and 28 instead! I thought the same, the 29 was really reliable just after the new extension to White Rose Centre as I found out. Only criticism I had at the time was the buses which had all seen better days. But a few months later in the year, after numerous cancellations of their 29 I asked them why they are not posting about any updates as I was a bit puzzled after countless updates about their 9 service but after a few comments they blocked me after they keep deleting the posts I was commenting on about the issue. Real big shame to see the company like this from what they once were, especially the way they launched the 29 extension with the Leyland PD2, don't think anyone was expecting to see it go downhill this quickly.
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Post by kommie123 on Feb 25, 2024 15:20:42 GMT 1
Now they are sharing testimonials from their customers for a bus that shows up when it wants. They have got some nerve really. Shocked noone has said anything unless of course those bad comments are being deleted.
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Post by stephen01 on Feb 25, 2024 15:38:36 GMT 1
Now they are sharing testimonials from their customers for a bus that shows up when it wants. They have got some nerve really. Shocked noone has said anything unless of course those bad comments are being deleted. the 61/61a is the only service they've just about managed to run. Plus it's the first positive comment for the company.
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kendall17
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Justice for the 96!
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Post by kendall17 on Feb 25, 2024 16:30:42 GMT 1
Not sure why you wouldn't share positive feedback 🤷♂️
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First 19013
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Give Leeds what it desperately needs - a BRT system!
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Post by First 19013 on Feb 25, 2024 17:01:15 GMT 1
Not sure why you wouldn't share positive feedback 🤷♂️ Whilst I agree it is good to share positive feedback nothing wrong with that at all, however for a company who have poor customer service skills as I found out when removing queries about their services, it feels a little shifty in my opinion trying to make themselves look good to the public. This is just my opinion though!
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Deleted
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Post by Deleted on Feb 26, 2024 11:03:06 GMT 1
I think the issue with this company, is they tried to grow too fast, I think that's where the issue lies. I don't think the guys who run the company are bad people, we've seen plenty worse companies in the past, they went too quick too fast, I still think its very salvageable.
I actually like the brutally honesty of their social media, I think all this corporate responses the big companies use, wind people up, take a look at Arriva's Facebook page, they are sick to death of the corporate responses, at least brutally honesty, doesn't give the feel of the message hasn't been automated.
There are issues with the company and they need to improve., but at the same time, it's a start-up, and this is still salvageable. I think they should have focused on the 61/61A before expanding in to other routes. Doesn't also help driver issues are more noticeable at a smaller company, than a big one
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WYBS
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Watch-o
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Post by WYBS on Feb 26, 2024 11:18:08 GMT 1
I actually like the brutally honesty of their social media, I think all this corporate responses the big companies use, wind people up, take a look at Arriva's Facebook page, they are sick to death of the corporate responses, at least brutally honesty, doesn't give the feel of the message hasn't been automated. 'Hello [Delboy]. We are sorry to hear this. If you would like to log this formally as a complaint, please complete our contact form here www.arrivabus.co.uk/contact-us/complaints-or-commendations'
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Deleted
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Post by Deleted on Feb 26, 2024 11:57:03 GMT 1
I actually like the brutally honesty of their social media, I think all this corporate responses the big companies use, wind people up, take a look at Arriva's Facebook page, they are sick to death of the corporate responses, at least brutally honesty, doesn't give the feel of the message hasn't been automated. 'Hello [Delboy]. We are sorry to hear this. If you would like to log this formally as a complaint, please complete our contact form here www.arrivabus.co.uk/contact-us/complaints-or-commendations' What 42 carat plonkers Arriva really are!
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Post by deerfold on Feb 26, 2024 12:13:49 GMT 1
Small operators can do customer service much better than large companies.
However I don't think telling customers how hard it is to run a bus company so they shouldn't expect a bus to turn up is very effective unless you're trying to drive customers away.
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Deleted
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Post by Deleted on Feb 26, 2024 12:25:39 GMT 1
Small operators can do customer service much better than large companies. However I don't think telling customers how hard it is to run a bus company so they shouldn't expect a bus to turn up is very effective unless you're trying to drive customers away. Blackpool Transport is probably the best i've seen a company operate their social media, they take the time to write a lot of personal replies
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Post by dwarfer1979 on Feb 27, 2024 9:40:26 GMT 1
What 42 carat plonkers Arriva really are! We don't deal with complaints over social media either and respond to complaints on such medium in a similar manner for a number of reasons: 1. At some point with most complaints there will need to be an exchange of specific or even personal information that shouldn't be done on a public forum 2. We have a complaints system that ensures all complaints are dealt with properly (investigated & drivers seen, not just explained and then forgotten) and can be monitored & checked by senior managers but that isn't really compatible with social media communication. 3. Some complaints generate follow up and or clarification with the customer where the driver may actually have been right to some extent (for instance the initial interaction was over an issue where the driver was right & customer incorrect but as the interaction escalates the driver may become rude or unhelpful which creates nuance on dealing with the complaint) or the customer contributed to the issue and needs some guidance and again these aren't really discussions to be taken in public. 4. Unfortunately, these days, there are plenty of people on social media who like to pop up and add their tree pennies worth to any discussion regardless of what is going on so again this makes a public discussion on a complaint easy to derail by unrelated third parties. There is often someone who is unhappy with something that will pop up on every post to raise unrelated issues and harass the business. So Arriva's response giving customers the link to the complaints form is a reasonable way of getting the complaint to the right place so it can be dealt with properly and professionally. For us those responses aren't automated they are done by a member of staff who monitors our social media and manages the process, sometimes if we have enough detail we may take it from social media to enter into our complaints system but customer contact details may be missing so the customer may not be able to receive a response.
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First 19013
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Give Leeds what it desperately needs - a BRT system!
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Post by First 19013 on Mar 24, 2024 23:45:36 GMT 1
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