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Post by Mr D Roebuck-Johnson on Oct 10, 2022 13:08:58 GMT 1
So here is the timetable www.wymetro.com/buses/timetables/30/pdfWas at college Friday and used the train to Horsforth. No sign of the bus over 3 scheduled trips in the afternoon. Saturday - going home no bus seen in the morning over 09.00-11.00 Monday - no bus seen over 4 scheduled trips Anyone know what’s going on ? I rang the operator today but phone cuts off after 1 minute and just says “ goodbye “ 🙈
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WYBS
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Post by WYBS on Oct 10, 2022 15:01:37 GMT 1
So here is the timetable www.wymetro.com/buses/timetables/30/pdfWas at college Friday and used the train to Horsforth. No sign of the bus over 3 scheduled trips in the afternoon. Saturday - going home no bus seen in the morning over 09.00-11.00 Monday - no bus seen over 4 scheduled trips Anyone know what’s going on ? I rang the operator today but phone cuts off after 1 minute and just says “ goodbye “ 🙈 This route runs reasonably close to where I live in Rodley. I have had a walk down to catch it/ see what's on it quite a few times, but have seen absolutely no sign of a vehicle. I will be lodging a report with Metro/ WYCA once I collect more evidence, and I will make sure it's followed up. At the terminus: there's no timetable, no realtime display and no bus. Most would think the route doesn't exist.
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Post by leeds rider on Oct 10, 2022 20:45:00 GMT 1
So here is the timetable www.wymetro.com/buses/timetables/30/pdfWas at college Friday and used the train to Horsforth. No sign of the bus over 3 scheduled trips in the afternoon. Saturday - going home no bus seen in the morning over 09.00-11.00 Monday - no bus seen over 4 scheduled trips Anyone know what’s going on ? I rang the operator today but phone cuts off after 1 minute and just says “ goodbye “ 🙈 Oh my! The address and phone number on that timetable are for Yorkshire Buses (complete with a misprint in the postcode!). Clearly this is completely wrong, as nobody thinks they are running it, least of all Yorkshire Buses themselves. Unless, of course, A&A think it's been reassigned away from them...?
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Post by roilshead on Dec 1, 2022 21:06:37 GMT 1
I experienced the same issues last week: no bus from Troy between 14:30-15:30 on Monday nor between 08:40-09:15 on Saturday. I've e-mailed Metro, who are going to contact the operator and get back to me. On my tootles around Horsforth and down the Ring Road to Rodley I've never seen a vehicle on this service since the contract started.
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WYBS
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Post by WYBS on Dec 1, 2022 21:30:44 GMT 1
I experienced the same issues last week: no bus from Troy between 14:30-15:30 on Monday nor between 08:40-09:15 on Saturday. I've e-mailed Metro, who are going to contact the operator and get back to me. On my tootles around Horsforth and down the Ring Road to Rodley I've never seen a vehicle on this service since the contract started. I have seen buses operating now to be fair, though I haven't tried to use the service recently (I have just photographed it). 2 vehicles appear to be used midday when the Pudsey runs happen.
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Post by westyorkshirebus on Dec 1, 2022 21:50:08 GMT 1
I popped up that way a few weeks ago and both duties were being run - both were run by Red presidents
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Post by roilshead on Dec 2, 2022 23:44:10 GMT 1
I saw a red decker proceeding westwards at Horsforth roundabout late this morning, so presumably that was out on the 30.
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Post by platform5 on Dec 4, 2022 19:49:48 GMT 1
Rang the operator Saturday morning to ask if the bus was operating on the route 30 as was getting train to horsforth then the bus to the Vale housing estate.
Guy who answered said it wasn’t running, I then said what shall I do then to get from horsforth to the vale. He simply said “you should get a life” and put the phone down !
A&A 01423 325300.
Unbelievable. I just got a taxi !
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Post by stephen01 on Dec 4, 2022 20:03:46 GMT 1
Rang the operator Saturday morning to ask if the bus was operating on the route 30 as was getting train to horsforth then the bus to the Vale housing estate. Guy who answered said it wasn’t running, I then said what shall I do then to get from horsforth to the vale. He simply said “you should get a life” and put the phone down ! A&A 01423 325300. Unbelievable. I just got a taxi ! I'd but in a complaint to Metro and they can (well hopefully) investigate why they failed to operate the route. The person in the office also shouldn't be in a customer based role with their statement. It's also worth bearing in mind this is the company's first stagecarriage route as perviously they were doing just coach hire, schools and the one of the Capita staff shuttles. The company may also be able to provide coverage for just Monday-Friday like Station Coaches are doing with 112, 116 & 213 as they only have ML1 and Dewsbury Town Bus running Monday-Saturday due to staffing availability.
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Post by platform5 on Dec 4, 2022 21:23:20 GMT 1
Thanks I might do that but I’m also worried if I do they have my number now. Probably not worth it, I’ll just get a taxi next time as I don’t need the hassle as I’m only going there to clean as a part time job on the new estate.
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joseph
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Post by joseph on Dec 5, 2022 7:16:31 GMT 1
Thanks I might do that but I’m also worried if I do they have my number now. Probably not worth it, I’ll just get a taxi next time as I don’t need the hassle as I’m only going there to clean as a part time job on the new estate. Firstly they wouldn't store your number in case you complain for use in future to hassle you (they may be dodgy with holes in their buses but I doubt that dodgy lol) and secondly that cleaning job must pay well lol, I'd just walk up for a 27 and walking down Layton Lane and Knott Lane (the latter bit is a rough tarmac track so take a change of shoes), or catch a 50A to the end of Town Street and walk down to New Road Side for a 33/4 that gets you to within 5 to 10 minutes walk of the Vale at the Ring Road junction.
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Post by platform5 on Dec 5, 2022 9:01:40 GMT 1
I get a travel expense but getting the 30 saved me a few pound. That’s all. I have complained to metro when CT plus operated the 30 but metro ( after 5 weeks ) said complain to the operator direct and gave me an address in London !
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Post by rosscolley64 on Dec 5, 2022 21:51:40 GMT 1
The service actually ran today (as far as I am aware). The 1130 from Pudsey to Horsforth passed me in Pudsey; a tatty ex-Go Coach (and London United) Optare Versa.
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Post by WYBS on Dec 5, 2022 23:24:49 GMT 1
Rang the operator Saturday morning to ask if the bus was operating on the route 30 as was getting train to horsforth then the bus to the Vale housing estate. Guy who answered said it wasn’t running, I then said what shall I do then to get from horsforth to the vale. He simply said “you should get a life” and put the phone down ! A&A 01423 325300. Unbelievable. I just got a taxi ! Sound like a pleasant company! Yeehah Attachments:
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Post by roilshead on Dec 6, 2022 16:20:18 GMT 1
I've just received a reply from WYCA regarding my complaint about non-operation, sent following my experiences a couple of weeks ago. They are aware of issues around the operation of service 30, and the service will be targeted by their Quality & Compliance Officers on a "regular and ongoing basis" in an attempt to bring the operation up to standard (with the threat of warnings and fines) . . .
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Post by deerfold on Dec 6, 2022 17:45:19 GMT 1
I've just received a reply from WYCA regarding my complaint about non-operation, sent following my experiences a couple of weeks ago. They are aware of issues around the operation of service 30, and the service will be targeted by their Quality & Compliance Officers on a "regular and ongoing basis" in an attempt to bring the operation up to standard (with the threat of warnings and fines) . . . And presumably not being paid for journeys that don't operate.
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joseph
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Post by joseph on Dec 7, 2022 7:14:36 GMT 1
I've just received a reply from WYCA regarding my complaint about non-operation, sent following my experiences a couple of weeks ago. They are aware of issues around the operation of service 30, and the service will be targeted by their Quality & Compliance Officers on a "regular and ongoing basis" in an attempt to bring the operation up to standard (with the threat of warnings and fines) . . . Threat of warnings and fines? Fair enough if you're clearly an operator that's trying, but this lot throw any old bus out even with holes in the roof! One warning from the start then heavy fines will either see this lot hand the contract back or doing exactly what they are required to do. Should the contract be handed back then it's no great loss given how shambolic and beyond reasonably excuseible things have ran, if they knew they'd struggle for drivers from the start, which is the case bearing in mind how many journeys went missing from the start then they shouldn't have applied. You can tell they're just in this business to make as much money as possible and couldn't care less what people think otherwise if they cared about public image they'd fill those dam holes in! As a side note, should the contract for the 30 terminate then WYCA would be better approaching Squarepeg to divert service 9 via Troy for the station and extend down to The Vale, and amend the contract for the 80 to extend from Owlcoates to Calverley, Rodley then Bramley to form a circular, would require 2 more buses but it's only 1 more than the current arrangement between the 9, 30 and 80 and offers more journey opportunities.
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Post by westyorkshirebus on Dec 7, 2022 19:28:08 GMT 1
Considering A&A don’t usually operate public routes, and it isn’t exactly close to their depot, I’d assume they’d gone through various operators who didn’t want to run it before they got to A&A
Therefore the realistic alternative is probably the service not running at all
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Post by SCH117X on Dec 7, 2022 23:17:23 GMT 1
Considering A&A don’t usually operate public routes, and it isn’t exactly close to their depot, I’d assume they’d gone through various operators who didn’t want to run it before they got to A&A Therefore the realistic alternative is probably the service not running at all Are not Metro required to accept the lowest priced bid that ticks all the boxes - A&A put the lowest that does that while others presumably put in higher prices.
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kendall17
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Post by kendall17 on Dec 8, 2022 0:01:08 GMT 1
Considering A&A don’t usually operate public routes, and it isn’t exactly close to their depot, I’d assume they’d gone through various operators who didn’t want to run it before they got to A&A Therefore the realistic alternative is probably the service not running at all Are not Metro required to accept the lowest priced bid that ticks all the boxes - A&A put the lowest that does that while others presumably put in higher prices. Or A&A put the only bid in.
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Post by stevieinselby on Dec 8, 2022 0:23:34 GMT 1
Are not Metro required to accept the lowest priced bid that ticks all the boxes - A&A put the lowest that does that while others presumably put in higher prices. They are supposed to pick the bid that provides best value – that will usually be the lowest, but in some circumstances there may be advantages to another bid that outweigh the additional cost. They should include the expected resilience as part of their due diligence when awarding a contract, and an operator that can't demonstrate they have enough vehicles and staff to run the service reliably should have their bid considered in that light.
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Post by daveshipley1111 on Dec 8, 2022 19:40:17 GMT 1
Rang the operator today to ask if bus running.
Just put phone down without answering the question ! 🫣
How do they get away with this ?
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Post by roilshead on Dec 9, 2022 14:47:10 GMT 1
Rang the operator today to ask if bus running. Just put phone down without answering the question ! 🫣 How do they get away with this ? Well it wasn't! - at least not the 08:18 journey from Troy. (I had to pop into Leeds so for a jol I thought rather than take the 34/A1 from Yeadon Fountain I'd take the 27 to Horsforth Old Ball, walk down to Troy and catch the 30 down to Horsforth roundabout, to pick up the 33/34/A1 - and if the 30 failed to show I'd get the 50A from Troy into Leeds.) I've sent another e-mail to WYCA . . .
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Post by roilshead on Dec 12, 2022 11:02:04 GMT 1
Rang the operator today to ask if bus running. Just put phone down without answering the question ! 🫣 How do they get away with this ? Well it wasn't! - at least not the 08:18 journey from Troy. (I had to pop into Leeds so for a jol I thought rather than take the 34/A1 from Yeadon Fountain I'd take the 27 to Horsforth Old Ball, walk down to Troy and catch the 30 down to Horsforth roundabout, to pick up the 33/34/A1 - and if the 30 failed to show I'd get the 50A from Troy into Leeds.) I've sent another e-mail to WYCA . . . Just had an e-mail from WYCA - A&A have responded to an e-mail sent earlier this morning enquiring about the failure to operate . . . "The bus broke down", no further explanation as to the nature of the breakdown.
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Post by mk2mcw on Dec 12, 2022 18:54:39 GMT 1
Holes in the roof of their buses???!!
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