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Post by northerner on Jul 15, 2010 11:05:19 GMT 1
A recent Passenger Focus survey has showed that the vast majority of people are satisfied with bus services in the county, showing the improvements made by operators such as Arriva, Centrebus and First are being recognised. www.wymetro.com/news/releases/100715-survey |
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SF07
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Post by SF07 on Jul 15, 2010 12:36:11 GMT 1
1800 people were surveyed in the region, overall satisfaction was 91% (46% very satisfied, 45 fairly satisfied, 3% fairly dissastified, 6% neither satisfied/dissatisfied), which is second highest of the 14 areas surveyed, just behind Brighton with 92%. WY Metro did better than neighbouring SYPTE (86%) and GMPTE (84%) 96% were satisfied with Transdev's services, 93% with Arriva and 91% with First. Other satisfaction areas are: Getting a seat (90%), journey times (83%), comfort (81%), punctuality (80%) and time waiting for bus (79%) West Yorkshire did better than other regions in some areas, such as real-time displays at bus stops/stations and the text message service. Articles: www.passengerfocus.org.uk/news-and-publications/press-release.asp?dsid=4174www.thetelegraphandargus.co.uk/news/8273887.West_Yorkshire_bus_users_among_country_s_happiest/Documents: Full report: www.passengerfocus.org.uk/news-and-publications/document-search/document.asp?dsid=4173WY region: www.passengerfocus.org.uk/news-and-publications/document-search/document.asp?dsid=4207First WY: www.passengerfocus.org.uk/news-and-publications/document-search/document.asp?dsid=4208Transdev Yorks: www.passengerfocus.org.uk/news-and-publications/document-search/document.asp?dsid=4209Arriva Yorks: www.passengerfocus.org.uk/news-and-publications/document-search/document.asp?dsid=4210 |
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Steve Macz403
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Waits at the bus stop for his bus, 2 days later bus turns up :D
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Post by Steve Macz403 on Jul 15, 2010 16:21:53 GMT 1
Im suprised Metro did better than GMPTE, Comparisons since ive live both in Manchester and Leeds, would think Manchester would have stronger bus links and better services. Then again GMPTE doesnt have the bus text service and Time Displays on sheltered stops.
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Post by SCH117X on Jul 15, 2010 18:42:47 GMT 1
Amazing - the numbers dissatified with the "Value For Money" when they are free pass holders. Those questionaires ought to have been filed in the ID 10T category.
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Post by rwilkes on Jul 15, 2010 21:08:49 GMT 1
It could be free pass holders who want to travel before 09.30. I have not much sympathy if they are going to work but my wife and I often have hospital appointments which need bus use before 09.30 and I suppose those on basic pension find this a shock. We do not mind much, it encourages you to get walking sooner after your operation!
I just do not understand why a bus or train fare atthe comparable cost of a latte of pint of good ale is regarded often as outrageously expensive.
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Matty
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Post by Matty on Jul 15, 2010 21:13:10 GMT 1
HJC charge half fare before 9:30 for OAP's & Disabled pass holders. Large groups like First should do the same.
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Post by northerner on Jul 15, 2010 22:02:19 GMT 1
I just do not understand why a bus or train fare atthe comparable cost of a latte of pint of good ale is regarded often as outrageously expensive. Think value for money is connected to the standard of service you receive. For example, Transdev have higher peak fares than First, so I would expect more of Transdev. Its like if you fly with Ryanair you have lower expectations than say BA. I would also say value for money is connected to reliability. If your bus was early/late you would instantly have a bad impression therefore lowering your opinion of value for money. Most people who go to Starbucks/Wetherspoons etc do so out of choice so probably enjoy their experience, how many bus passengers choose to travel by bus and how many use them as they are no other realistic alternatives? |
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Post by rwilkes on Jul 15, 2010 22:44:46 GMT 1
'how many bus passengers choose to travel by bus and how many use them as they are no other realistic alternatives?'
Other than walk, cycle, use a car, share taxis, cadge a lift!
I know a few people are captive market but if bus companies relied on them they would be soon out of business which is why so many have disappeared.
Bus companies are out for profit and they need to continually raise standards to get folks out of cars. I used to let First Bradford buses go by and wait for a K & D, but now First Bradford buses are mostly well driven so I get on whichever comes first. First were slow to get their act together but are quite good now. If Centrebus had come in at its present standard a decade a go First would have been in real trouble, but now I think Centrebus will just be an irritant. But we will see.
I do not think any bus user from Brighton would rate W Yorks very highly, but Brighton has had over 10 years of good partnerships and bus priority.
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SF07
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Post by SF07 on Jul 15, 2010 23:50:44 GMT 1
Im suprised Metro did better than GMPTE, Comparisons since ive live both in Manchester and Leeds, would think Manchester would have stronger bus links and better services. Then again GMPTE doesnt have the bus text service and Time Displays on sheltered stops. GMPTE does has a text service, which is the Traveline one (84268). They don't have the real time information at stops yet, even though some bus shelters have had the machines installed a few years ago. I think they're just starting to put electronic times at bus stations, something that has been in Metro's bus stations for years (although recently introduced real-time). |
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Post by fwybuses on Jul 16, 2010 8:54:23 GMT 1
Think value for money is connected to the standard of service you receive. For example, Transdev have higher peak fares than First, so I would expect more of Transdev. Its like if you fly with Ryanair you have lower expectations than say BA. Transdev are BA (the better airline), while First are FR (the bigger, crappier airline).  |
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Post by northerner on Jul 16, 2010 12:06:29 GMT 1
Think value for money is connected to the standard of service you receive. For example, Transdev have higher peak fares than First, so I would expect more of Transdev. Its like if you fly with Ryanair you have lower expectations than say BA. Transdev are BA (the better airline), while First are FR (the bigger, crappier airline). Think thats down to personal experience and the things you expect of a bus company. I'd like to see Transdev enter the 21st Century and use mobile ticketing, increase their marketing and PR activity and use the real time system to create realistic timetables. Other than walk, cycle, use a car, share taxis, cadge a lift! I know a few people are captive market but if bus companies relied on them they would be soon out of business which is why so many have disappeared. That's what I meant by realistic alternatives, in many cases its either use the bus, walk or don't travel. On my local route (Keighley & District's 720) it is very rare to see the bus well loaded, despite most of the time it only being an MPD. Many people choose to walk the shorter distances as the service is mostly hourly, with longer gaps in the peaks, making it useless to commuters and not much better for shoppers either. |
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Post by fwybuses on Jul 16, 2010 13:52:04 GMT 1
Think thats down to personal experience and the things you expect of a bus company. I'd like to see Transdev enter the 21st Century and use mobile ticketing, increase their marketing and PR activity and use the real time system to create realistic timetables. While i agree that they should come into the 21st century, i am more old fashioned and would prefer that money goes into revamping the fleet and making it look like it is a bus, instead of a rotting metal tin, with shabby interior/seats that does not represent the amount of money i & other passengers pay to that company monthly. |
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Post by SCH117X on Jul 16, 2010 18:36:45 GMT 1
[quote author=northerner board=bustravel thread=2090 post=27253 time=1279278389
Think thats down to personal experience and the things you expect of a bus company. I'd like to see Transdev enter the 21st Century and use mobile ticketing, increase their marketing and PR activity and use the real time system to create realistic timetables. [/qoute]
Think its pretty impossible to create a genuinely reliable timetable (unless you halved the frequencies and had buses waiting time a lot) given the crazy levels of traffic congestion that spring up in Keighley at seemingly different times each day and different again the following week. Would explain the misallocations that get reported as buses are swopped around to try to maintain the timetable
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Post by Bradford Traveller on Jul 16, 2010 18:55:05 GMT 1
West Yorkshire area bus maps are no longer available (print form).
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Jack
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Post by Jack on Jul 16, 2010 19:08:06 GMT 1
West Yorkshire area bus maps are no longer available (print form). What is actually going on with these? Have they actually stopped producing these or are they waiting for the forthcoming service changes to happen so they don't become inaccurate as soon as they come off the press. |
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Post by Bradford Traveller on Jul 16, 2010 19:34:34 GMT 1
West Yorkshire area bus maps are no longer available (print form). What is actually going on with these? Have they actually stopped producing these or are they waiting for the forthcoming service changes to happen so they don't become inaccurate as soon as they come off the press. Yeah asked about these cos they'd disappeared from the racks2 looksee wich bus stopped nearest crow nest park dewsbury not on the journey planner btw and got told they're not doing anymore. (I presume the version on the wymetro site is the last one) |
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Post by northerner on Jul 16, 2010 22:20:41 GMT 1
Think its pretty impossible to create a genuinely reliable timetable (unless you halved the frequencies and had buses waiting time a lot) given the crazy levels of traffic congestion that spring up in Keighley at seemingly different times each day and different again the following week. Would explain the misallocations that get reported as buses are swopped around to try to maintain the timetable Traffic in Keighley isn't actually that bad - Friday afternoons are certainly not as bad as what they were a year ago. I was getting at the fact that the 662 and 760 services dont have a summer timetable to reflect quieter road conditions which will lead to ridiculous amounts of standing time on certain journeys (the 1422 760 from Keighley being a good example). The 662 already has around 15-20 minutes layover at either end of the route so is not really the most efficient use of the fleet and Id rather see the buses being used to restore some frequencies Transdev have reduced over recent years rather than spend their time on layovers. |
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