Poor information from Transdev - Utley diversion

[deerfold]

Utley is being missed out today on routes 62,66 and M4.

For some reason it took Transdev over 2 hours after the diversion started to tweet about it. There's still nothing in the app, nothing on Facebook and nothing on their website.

They're usually fairly good at getting this information out but are failing badly today.

I've told at least 20 people that the buses are diverting who didn't know.

One had even rung Keighley bus station to be told they didn't know of any problems.

All the drivers know, though.

Bad day to have got a day ticket on the app.

[northerner]

There does seem to be a wider problem recently with Keighley not providing information when things go wrong. They have stopped marking cancelled journeys in the next bus system, and when they do update the app to advise of disruptions it's then left there for a number of days before being removed. Hopefully it's just a short term issue as Transdev have been improving.