Rail Blog on Aviation

[Jack]

Came across this blog about Jet2's [lack of] customer service during the recent snow at Leeds Bradford.

bit.ly/gmeHf3

[timelesstable]

I suppose that since Air Travel is not subsidised by the Public Purse it is a much less Political Animal.

Must have been the wrong type of snow, lets face it on Saturday it was rather wet snow totally unlike that really cold stuff we suffered in December.......................

Jet2 must have had stocks of the wrong de-icer

[dwarfer1979]

Interesting that, particularly the offer (or lack of) of refreshments whilst waiting since aviation is covered by European Passenger Rights Regulations, in fact it was airline winging about fairness that resulted in this being extended to trains and long-distance coaches (and as far as I can tell pretty much the only reason buses/coaches were pulled in was competition complaints from other modes as passenger groups were hardly vocal in support once it was launced), yet airlines don't appear to be applying the rules in place for them (or aircraft once again have easier rules than the more reliable road transport).

The legislation for coaches include the following rules that would appear to be applicable in this instance, I assume that air passenger have similar rights otherwise the legislation has failed in it's stated aim of standardising rights for all passengers:

guarantee of reimbursement or rerouting in situations of overbooking or in case of cancellation or following a delay of more than 120 minutes from the estimated time of departure,

adequate assistance (snacks, meals and refreshments) in situations of cancellation or following a delay of more than 90 minutes in the case of a journey of more than three hours,

compensation of 50% of the ticket price following more than 120 minutes' delay from the estimated time of departure, cancellation of a journey and if the carrier fails to offer the passenger either rerouting or reimbursement.

One drink after a 7 hour delay hardly seems like adequate refreshment in this case so Jet2 are leaving themselves somewhat open to claims, but then the aviation industry has never been the best in these situations (and have been covered the longest because of this) so it is hardly a surprise.