|
|
Post by mk2mcw on Oct 19, 2016 22:56:21 GMT 1
Tonight on the 22:32 49 from leeds-bramley the driver told me my paypoint weekly pass should not be accepted (it was in date in a sleeve in good condition and the right area) and to buy my pass on the bus in future as drivers are being told to refuse them as they are getting rid of them yet nothing has been said and there is no mention of their withdrawal on any bus or first websites can anybody shed any light on this? As I've been told my pass will be confiscated if an inspector sees it.
|
|
|
|
Post by leeds rider on Oct 20, 2016 14:05:41 GMT 1
|
|
|
|
Post by mk2mcw on Oct 24, 2016 21:39:31 GMT 1
sunday 23rd October 2016: same driver 2302 49 leeds-Bramley this time I was refused travel I have a receipt attached to the paypoint pass to prove its legit but again the driver is saying ''sorry we have been told not to accept these passes as they could be faked''
what do I do now?
|
|
|
|
Post by gooderson1 on Oct 24, 2016 22:21:19 GMT 1
I would think that the driver is pushing his luck. Try contacting First direct and seeing what they have to say about the problem with an individual driver refusing to accept your ticket
|
|
|
|
Post by 112jct41 on Oct 25, 2016 4:56:42 GMT 1
sunday 23rd October 2016: same driver 2302 49 leeds-Bramley this time I was refused travel I have a receipt attached to the paypoint pass to prove its legit but again the driver is saying ''sorry we have been told not to accept these passes as they could be faked'' what do I do now? Arriva had the same problem a year or two or ago where their paypoint weekly and monthly ticketshad been forged but put warning notices on the buses and in the stations. |
|
|
|
Post by leeds rider on Oct 25, 2016 8:46:06 GMT 1
Yes, first up I would tweet @firstwestyorks with your problem and hope they tweet back with a confirmation of the ticket's validity which you can keep on your phone to show if it happens again. Include the info about route, time and which bus stop you were at as that should help them identify the driver. You could ask for additional confirmation another way that might be easier to keep to hand - email or text, for instance. You could also raise a formal complaint and request compensation for not getting your money's worth out of the ticket.
Whether any or all of those work or not, only time will tell...
|
|
|
|
Post by dennisthemenace504 on Oct 25, 2016 9:06:36 GMT 1
sunday 23rd October 2016: same driver 2302 49 leeds-Bramley this time I was refused travel I have a receipt attached to the paypoint pass to prove its legit but again the driver is saying ''sorry we have been told not to accept these passes as they could be faked'' what do I do now? Arriva had the same problem a year or two or ago where their paypoint weekly and monthly ticketshad been forged but put warning notices on the buses and in the stations. That problem was just at one Pay Point store, they were using a second printer and charging less than the correct price, which bypassed paying Arriva, and also spelt it as Monthly not at 4 Weekly |
|
|
|
Post by www.buseireann.ie on Oct 25, 2016 21:28:11 GMT 1
That paypoint wasn't the one on a side street near the leisure centre opposite Wakefield Bus Station by any chance? Was in the travel centre in the bus station getting a weekly ticket when this very frustrated couple walked in saying they'd just bought an Arriva ticket using that newsagents paypoint and were told by a driver it was a forgery. The travel office staff confirmed it was as well.
|
|
|
|
Post by dennisthemenace504 on Oct 25, 2016 21:43:01 GMT 1
That paypoint wasn't the one on a side street near the leisure centre opposite Wakefield Bus Station by any chance? Was in the travel centre in the bus station getting a weekly ticket when this very frustrated couple walked in saying they'd just bought an Arriva ticket using that newsagents paypoint and were told by a driver it was a forgery. The travel office staff confirmed it was as well. No, it was in Cleckheaton Bus Station shop |
|
|
|
Post by Penfold on Oct 26, 2016 0:20:08 GMT 1
That paypoint wasn't the one on a side street near the leisure centre opposite Wakefield Bus Station by any chance? Was in the travel centre in the bus station getting a weekly ticket when this very frustrated couple walked in saying they'd just bought an Arriva ticket using that newsagents paypoint and were told by a driver it was a forgery. The travel office staff confirmed it was as well. No, it was in Cleckheaton Bus Station shop I believe the info mentioned above is also correct dennisthemenace504. I believe AY had a purge early one morning on 189 and 496 and confiscated a few dozen 'forgeries' on both services. Penfold |
|
|
|
Post by dennisthemenace504 on Oct 26, 2016 9:43:14 GMT 1
No, it was in Cleckheaton Bus Station shop I believe the info mentioned above is also correct dennisthemenace504. I believe AY had a purge early one morning on 189 and 496 and confiscated a few dozen 'forgeries' on both services. Penfold Oh right, Thank You, Penfold for that info, I knew only about the Cleckheaton one, cos of the notices that were put in the Bus Station, advising people to go to the next nearest shop, which was about 5 min walk away. |
|
|
|
Post by mk2mcw on Feb 5, 2017 21:21:39 GMT 1
Yes, first up I would tweet @firstwestyorks with your problem and hope they tweet back with a confirmation of the ticket's validity which you can keep on your phone to show if it happens again. Include the info about route, time and which bus stop you were at as that should help them identify the driver. You could ask for additional confirmation another way that might be easier to keep to hand - email or text, for instance. You could also raise a formal complaint and request compensation for not getting your money's worth out of the ticket. Whether any or all of those work or not, only time will tell... sorry forgot to reply to this....did contact first west Yorkshire got a reply 3 weeks later the lady on the phone was very nice and said ''all drivers are instructed to accept all paypoint tickets provided they have the sellers name and address on'' when I told her I DID have this on the ticket and why they haven't mentioned it on their website she said ''we should have mentioned it but we didn't we are at fault so we are going to send you a free pass sorry about this but we do hope you continue to travel with first''
I received a 3 month pass 8 days later....
result....
|
|
|
|
Post by mk2mcw on Mar 29, 2017 15:21:50 GMT 1
I am using paypoint weekly riders again now and so far every driver is accepting them without query it appears the word has finally got round.....
|
|
