Bus Users UK

[northerner]

Has anyone contacted Bus Users UK when not satisfied with an operators response, and if so are they any good?

[rwilkes]

I think they usually get a resolution for genuine cases. Not all are fair complaints

[northerner]

Jan 23, 2016 0:09:32 GMT 1 rwilkes said:

I think they usually get a resolution for genuine cases. Not all are fair complaints

I'm considering contacting them after a recent poor experience with one operator however don't want to waste my time. Maybe Metro would be more appropriate?

[Jack]

If you contacted Metro, the complaint would be forwarded to the operator concerned. If it is punctuality/reliability issues which have been ongoing for a period of time, you could always write to your traffic commissioner.

[redpanda]

Jan 22, 2016 8:02:05 GMT 1 northerner said:

Has anyone contacted Bus Users UK when not satisfied with an operators response, and if so are they any good?

Are you on about Passenger Focus? Government thing like ABTA for holidays

Edit its Transport Focus

[rwilkes]

BUUK is last resort if an issue cannot be resolved locally
It works with Transport Focus
see www.buuk.org
Its worth joining if you are in favour of buses
Local group here www.bettertransport.org.uk/west_yorkshire_local_group

[northerner]

Thanks for all your help. I'm thinking of responding back to the operator to ask for my initial complaint to be investigated as all I received was a lengthy email explaining why it took 5 weeks and 2 chases before they emailed me. If that doesn't prompt a resolution I'll contact the Traffic Commissioner, as the operator in question has been suffering from frequent delays and cancellations lately